Returns


We are committed to offering our Customers the finest cosmetic products available.If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase. Please Note: Empty containers cannot be accepted for refund.

If you wish to return an item(s) from your online order, please send an email to sales@vivalyn.com with the order#, your contact information and the reason for the return. We will send you back a packing slip. Place it inside the return package along with the item(s)you wish to return. Please pack the contents carefully to avoid damage and retain a copy of the packing slip for your records.

All returns should be addressed to:

Vivalyn, LLC
110 Ash Street
Stratford, CT 06615

To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS, Fedex or insured Parcel Post. Please retain receipts and tracking information for your records.

In the case of damaged items, please refer to the Damaged Items section below.

Your return will be processed promptly upon its arrival.

If you have questions about returns, please contact us by email at sales@vivalyn.com

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at info@vivalyn.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.